FAQ's

Q1: What If I can't find a specific product? 

We would love to hear from! Our dedicated research product search team are search and source different types of products constantly. We delight in helping our customers to find specific products. Simply get in touch with your request and one of our team member will help you.

Q2: How do I check the status of my order?

A: Upon placing your order, please allow up to approximately 9-15 days to have your order processed, packaged, shipped directly to your door. Once your order has been shipped a tracking number is assigned to your order. You may also visit our website at any time and click on our Track Order page to find the real-time update of your shipment. If you did not receive the order tracking number or did not find any updates on our Track Order page after 10 business days, please contact us immediately and we will do all we can to investigate and help you. Customersupport@generic247.co.uk

Q3: How long does shipping take?

For domestic orders within the United Kingdom, it normally takes anywhere between 7 to 15 business days. For International orders, it takes approximately 9 to 15 days. We make mention of this on our product page. 

Q4: Do you ship Internationally?

YES Absolutely! We source and ship worldwide and to help meet the demands and needs of our international customers to ensure that everyone enjoys his or her shopping experience with us.

Q5: Is your website secure with my personal information?

A: Affirmative! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. The information you provide is strictly for the delivering your order and nothing else.

Q6: How do I order on your website?

Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

Q7: Does the Generic247 Store provide a quality guarantee for all the products that are being sold?

A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We will do all we can to ensure your best shopping experience. You can simply contact us through email - customersupport@generic247.co.uk and we will address the issue promptly.

Q8: Do you offer a refund if I don't like the product?

Simply visit our return policy page for complete details. If you have any additional questions which have not been addressed in our FAQ. Please contact us at customersupport@generic247.co.uk and we will get back to you as soon as possible. Please note, if your product is out of stock, you will be notified and issued with a full refund.