Return Policy

Let us know what went wrong by sending us a picture with a description. In doing so, we can swiftly handle your inquiry.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. Unless the product has a 30 Day Money Back Guarantee promise.

Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Please contact us via email at customersupport@generic247.co.uk prior to returning any items with your GNR# (Order number). Include this number on the shipping label or on your email title. 

Additional non-returnable items:

* Gift cards

* Some health and personal care items

* Underwear and hygiene products 

To complete your return, we require a receipt or proof of purchase via email.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

* Any items with obvious signs of use

* Any items that has been returned to us. We may ask you to return the item before a full refund is issued

* Any item not in its original condition, is damaged during transit or missing parts for reasons not due to our error.

Refunds (if applicable)

We will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us by using our contact form. (Contact us)

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email by using our contact form with a picture of your damaged item.

Shipping

After 14 days shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. This will be taking into consideration. 

If you are shipping an item over £75 back to us, you should consider using a trackable shipping service or purchasing shipping insurance.